Returns & Exchanges Policy

1. Our Commitment to Quality

At Berry Shiny Detailing Co, we deliver professional detailing services and carefully selected premium products. We stand behind the quality of our work and aim to ensure every client receives a first-class experience.

2. Detailing Services (Bespoke Work)

All detailing services are tailored and carried out to a professional standard, and as such, are non-refundable once completed.

However, in line with our commitment to excellence:

• Any concerns must be raised within 24 hours of service completion
• We will assess the issue fairly and, where appropriate, offer a corrective service or touch-up at no additional cost

This does not affect your statutory rights under UK consumer law

3. Bookings & Cancellations

• Cancellations or rescheduling must be made at least 48 hours in advance

We reserve the right to cancel or reschedule bookings due to weather, safety, or operational reasons (particularly for mobile services)

4. Product Returns (Online & In-Person Sales)

Under the Consumer Contracts Regulations, you have the right to return eligible goods purchased online.

You may return products if:

• The request is made within 14 days of receiving the item
• The item is unused, unopened, and in original condition
• You provide proof of purchase

You then have an additional 14 days to return the item once you’ve notified us.

5. Non-Returnable Items

We cannot accept returns on:

• Opened or used products
• Items not in resaleable condition
• Clearance or discounted items
• Special-order products

6. Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, you are entitled to a replacement, repair, or refund if goods are faulty.

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Provide photos and order details

We will resolve the issue promptly with a replacement, refund, or exchange

7. Refunds

Once your return is received and inspected:

• You will be notified of the outcome
• Approved refunds will be issued to your original payment method within 5–10 working days

Original shipping costs are non-refundable

8. Return Shipping

• Customers are responsible for return shipping costs
• We strongly recommend using a tracked and insured service, as we cannot be held responsible for lost returns

9. Your Legal Rights

This policy operates alongside and does not replace your rights under:

• Consumer Rights Act 2015
• Consumer Contracts Regulations 2013

10. Contact Information

For all returns, exchanges, or service-related concerns:

Email: jack@berryshiny.co.uk
Location: Fareham, Hampshire
Service Type: Mobile & Studio-Based Detailing

11. Policy Updates

We reserve the right to update this policy at any time. Changes will be reflected on this page.

Last Updated: 30/02/2026